We are Airzone customers who bought zoned climate-control systems — in many cases for several thousand euros — where remote control via the Airzone Cloud app was part of the purchase. The sales documentation presented it as included: turning the system on and off, adjusting the temperature in each zone, and controlling everything from your phone, wherever you were.
Now Airzone has turned that remote control into a paid subscription: €48 a year (Plan Cloud), with 6 months free. Without a subscription, remote control is reduced to viewing only, and automations, history and integrations also become paid.